An action-based clinic on how to re-charge yourself and help boost your team’s reserves of resilience & positivity


...Live on-Location -or- Live-Online...

1-day face-to-face small group Coaching Clinics on-location

or join our 3-Session Live-ONLINE program

designed and presented by Bill Cropper

also delivered In-House for leaders and teams

Call or enquire online to arrange a quote

Building Resilience & Resisting Stress at Work

...coping with uncertainty, setbacks and adversity...

Whether it's work-overload, endless changes, unbearable bosses or toxic team-mates, corrosive conversations, caustic culture or ridiculous deadlines, some of us seem to stay cool, calm and collected in the face of such work stress and pressure, regardless. We get on with the job and succeed in the face of odds where many would fail.

The secret is resiliencean emotional state that has a lot to do with wellbeing, managing stress, team performance and organisational vitality

What's Resilience?

All teams suffer stress and setbacks. Some blame, hold grudges and wallow in misery. Others bounce-back. 

That’s resilience – a personal trait we all have that helps us withstand life’s trials and tribulations, stay buoyant, balanced and able to recover rapidly from adversity, crises and calamities that come our way; to adapt, adjust then carry on. 

Brain-wise, resilience relates to 'recovery time’. As Richard Davidson says, it’s how fast we can 'shake off a setback', 'regain emotional equilibrium’ and 'return to a steady state' after the air's been knocked out of us. 

Resilience is about personal strength, mental toughness and being flexible enough to adapt to what life throws at you. It’s what allows both individuals and whole teams to take knocks, try again, come back strong and take positive action to refunction. It acts as a buffer, helping us withstand stressful events rather than succumb. 

Many of us, though, have trouble handling unsettling situations. We feel helpless, hopeless, overwhelmed. This breeds other feelings like cynicism, apathy, anger, resentment. Drained of vitality, we suffer, work suffers and often we seem to make sure others suffer too.

Resilience isn't something you’re born with or not, though some seem to have more of it than others at times. The good news is it’s something we can all learn to strengthen in ourselves.

Building-up our reserves of resilience simply makes sense. It’s a necessity to cope with endless change, ever-busier and more stress-laden work cultures and the  COVID-driven disruptions we currently live with.

Ultimately, individuals benefit from fostering a more mentally-fit, trauma-resistant and well workplace. It also makes teams more positive, vital, focused, productive and high-performing. So organisations benefit too.

"Resilience is such an extraordinarily important capability because we live in a world that’s one nonstop crisis—one calamity, one emergency, one unexpected, often difficult surprise—after another, like waves breaking on the shore.”

Professor Nancy Koehn Harvard Business School

“Definitely worth coming along. A really good, engaging and very relevant workshop that placed a high value on building resilience as a core element to a healthy workplace, positive team culture and balanced healthy life. I appreciated new strategies around building and maintaining resilience for self and colleagues and the pocket guide is a terrific handbook to refer back to." 
Jess, Centacare Brisbane 

Leading Resilience

In today’s turbulent work landscape, leaders face a raft of new challenges. Stressful things happen but 2020  certainly presented many leaders and workplaces with exceptionally heightened levels of anxiety and uncertainty. To successfully lead teams through times of uncertainties, disruption and rapidly changing circumstances  you need to be adaptive, focused, determined, persistent but perhaps most critically, resilient. 

There's a few things that never used to be in your job description as a leader or manager. Maintaining workplace wellbeing and supporting staff through stress, disruption and trauma, and the troubled behaviour that can come along with it, are some of them.   

As a leader, you act as an emotional care-taker for your team’s wellbeing.  They look to you to help them stay buoyant and support them through tough times. You need to steer others with courage, conviction and purpose. 

You need to support them with caring and compassion and you need to remain emotionally balanced and calm in the midst of mayhem. 

This clinic looks at what you need to do as a leader to cultivate resilience in yourself first and then build and maintain it in your team. It explores 6 attributes of resilient leaders which we’ve summed up in PERMAC:


Positivity and Purpose: Resilient leaders maintain a positive mindset and a clear focus on a purpose that inspires


Emotional Endurance: Resilient leaders stay emotional balanced and have endurance for managing disruptive emotions


Resonant Relationships: Resilient leaders are approachable and caring so teams feel understood, valued, acknowledged and supported


Mindful Focus: Resilient leaders stay mindful and focused no matter how challenging circumstances may be. This helps them remain calm, centred and emotionally in control 


Agile & Adaptable: Resilient leaders are flexible, adaptable and mentally agile – able to change to cope with reversals and disruptions


Connect & Support: Resilient leaders have high levels of emotional intelligence and empathy enabling them to connect easily with others and forge strong supportive connections

The real test of a leader is not how they perform during good times. It’s how they demonstrate emotional balance, tenacity, perseverance and resolve during trying times of failures, false starts, letdowns and the constant hurdles and obstructions they need to leap.

“Do it! Awesome workshop...  You will want to practise the things learnt in it and it will really benefit your workplace, home and in general.  Great personal resilience-building ideas for turning negative talk into positive and resisting stress.. Thank you once again. I really enjoyed your workshop and hope we get to do more in the future with you." 
Stacey S  Housing and Homelessness 

What's this Clinic about?

Building Resilience at Work is a 1-day, interactive self-coaching clinic that looks at your role as a resilient leader. It has lots of down-to-earth tools, tips and one of our well-regarded take away pocket guides to help you and your team build-up your reserves of resilience and buttress workplace well-beingIn this jam-packed 1-day clinic we look at...


What resilience is: helping you handle stress, stay afloat and keep functioning


Role resilient leaders play as emotional caretakers in supporting teams


How to remain in your resilience-zone longer and maintain mental fitness


Resilience-drainers and signs your reserves of resilience may be depleted


5 Resilience-Builders for focus, positivity, emotional balance, stress and mindfulness


Resilience-building tools and actions your team can take to maintain well-being

About our 5 Resilience-Builders Model:

If you're resilient, you're most likely emotionally balanced, focused, mindful, connective, possess a positive outlook on life's up-and-downs, and tend to take stress and setbacks in your stride. Which just about sums up the 5 Resilience-Builders this course and its accompanying guide revolves around... 

Each is backed up by brain-science, working on close links between thinking, feeling, mind and body, to build and maintain resilience in the face of challenges like  work-stress and trauma.

Each has a selection of tools you can use, either personally or with your whole team, to strengthen your resilience practices. You don't need to use all the tools at once. Just take on-board a few and start doing them...

Research shows practising strategies like these helps keep our resilience reservoirs topped-up so we stay more focused, positive and more in control of stress and anxiety-creating feelings or thoughts that affect mind and body.

Cover-Building Resilience at Work Pocket Guide

Building Resilience at Work complements our other guidebooks, going into depth on each of 5 Resilience-Builders introduced in our work-based trauma first aid self-help support guide, Resilience-Based Trauma Training. It also relates to our guides to EI at Work and Social Intelligence: EI in Teams which is based on 10 Social and Emotional Team Intelligence Dimensions, with resilience and positivity being 9th of the ten.

Cover-Trauma Training Pocket Guide

Awesome workshop mate... Informative with real, well-researched facts and information provided to support what was being taught clearly linked to our jobs and personal life situations. I was definitely engaged. It all made sense. I feel more capable and got a boost of confidence as well. Les H Housing Officer


Are you ready to step up to the role of a resilient leader?

This clinic is aimed at a broad workplace audience to help people develop actions and practices as individuals, teams and leaders, to strengthen themselves against a multitude of workplace woes and stresses. It’s particularly useful for leaders who want a few readily applicable tools to try out with their teams. We've run this program for intact work-teams, as well as adapt it for leaders who want to work with their teams on building resilience and resisting stress. It's also for those who play a part in work-based wellness initiatives to lift their ability to be of more help to others

Benefits of attending The Change Forum clinics...

Down-to-earth, hands-on, stimulating & relevant

Practical tools, processes & frameworks for back-at-work action

Comprehensive, take-away, self-coaching Guidebooks

Safe, relaxed, small-group environment

Highly-experienced, well-regarded facilitator

Serious & challenging with a healthy dose of fun!

"This is a must-do course I'd definitely recommend. Bill explained things very well, kept us all engaged and facilitated some really useful and open discussions on how we've handled difficult experiences"
Matt T, Southern Downs Regional Council 

-- Come along with your team mates & learn together –-

 Mates rates for multiple places & for multiple sessions in-house 

In-House clinics recommended for larger groups, tailored clinics, unscheduled locations 

Your Facilitator - A Brief Profile

Bill Cropper - The Change Forum Founder

“The more I move around different workplaces the more people I overhear saying how insanely busy they are, how ridiculous their workload pressure is, how incessantly demanding things have become and how stressed, time-poor, fatigued and even burnt-out they are. It’s echoed in the survey I run before each Resilience-Building clinic where I ask people to assess their current resilience levels and what their main resilience-drainers are. Almost invariably, work overload is the number one factor, followed closely by negative culture, difficult encounters, hard-to-get along with bosses or teammates and poorly conceived change.  Yet, since the pace and pressure of workplaces is little likely to let up, increasing our resilience-skills and having some self-calming and stress-resistance strategies at our disposal may be the only answer to coping with our contemporary cultures of rush ’n hurry. Luckily, resilience it turns out, is not an inherent genetic trait but rather a set of skills, practices and mental attitudes we can learn to cultivate. Through regular, deliberate practice, we can train our brains to strengthen our resilience, resist stress and restore balance – to get more back in the tank to handle those incidents, accidents, upsets and calamities. That's what this resilience-building clinic can help you do..."


Bill is principal consultant and founding director of The Change Forum. He has a wealth of practical experience in conversational coaching, social and emotional intelligence, strategic change, cultural reconstruction, teamworking, group facilitation and leadership learning at all levels from senior executives to team leaders. A big portion of his consulting, coaching and training work over the past twenty years has centred on helping workplaces build the emotional, conversational and social intelligence capacities to create more compassionate, caring and connective cultures and more vibrant, productive, happy and high-performing teams.

Since 2007, he’s delivered numerous Social and Emotional Intelligence programs publicly and in-house for leaders and staff from many different organisations including construction, health, education, housing, justice, environment, roads and community services. That's where his interest in resilience-building, workplace wellbeing and trauma self-help and support first emerged, as he dealt with a range of emotional intelligence faculties that included focus, emotional self-management, positive emotional outlook, mindfulness and of course resilience.

Bill’s been a preferred learning, change and leadership provider for many federal, state and local government agencies and is known for his practical, engaging and interactive style of facilitating. He also creates his own models and frameworks that keynote his programs and produces his own down-to-earth, self-coaching guides, toolkits and workbooks that accompany his programs.

Cost & Registration

Attend with friends & Save!

Register On-line or by Email
Prices include GST

** EASTER Savings **

Every 3rd place free

( Register by April 3 )

 1-Day Clinics on-location...

( All prices GST inclusive )

Easter Special: 

2 places @ $627 + 1 extra FREE = $1254 for 3 

SINGLE Registration

General fee: $627  $572

NFP & Schools:  $572   $539

Live-Online Sessions... 

3 x 2.5hr Sessions + Guide:  

$539 single  or  $1023 for 2

In-House recommended for groups of 10 or more 

The fine print...

  • Prices include GST… 
  • Payment due on Registration - pay by card when registering or on Invoice due within 10 days & prior to attendance
  • Fees are non-refundable but may be transferred to an alternative event up to 10 working days prior
  • Small groups 3-10 to optimise individual learning
  • Minimum numbers required at The Change Forum’s discretion
  • Registrants auto-Subscribed: All registrants will be added to The Change Forum general mailing list but can choose to unsubscribe any time after the event 
  • Venue: Centrally located venues advised on registration
  • Inclusions: Tuition, Guidebook, eCertificate plus for in-person events: light lunch and refreshments

Timing: On-line:   10.00am-12.30pm (allow 10 mins prior & 15 mins wind-up)
                  On-location:  8.30 am - 4.45 pm (arrive 15 mins prior)

Please Note: Covid-safe practices will be observed at live workshop venues. Please do not attend if you are sick or need to self-isolate. If a substitute cannot be arranged and transfer to an alternative course is not feasible,  a refund will be provided. 

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Coaching Better Leaders... Building Better Teams

Individual Leadership Coaching in person & by phone

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Visit our on-line Course Calendar for  regular updates on what's coming up next

Our wide range of Leadership learning & Team-building programs can be delivered in-house on request

See our full Directory of Programs or ask for a tailored program to best suit you

Contact us any time for a chat about ways we might be able to help you


0429-687 513 – Bill Cropper

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